poenielobi Posted May 31, 2019 Does anyone know how to fix this error? Share this post Link to post Share on other sites
Perry the Platypus Posted May 31, 2019 Hi, sorry for the late reply! This error occurs when running the client in a virtualized environment (such as a Sandboxie or VirtualBox). Unfortunately they're not supported by our client at this time, so you'll need to run the client directly on your system. If you're not using a virtual machine on purpose, but you're using Windows 10 Pro, you may need to disable Hyper-V to get the client to work. You can do that by following these steps: 1) Open the Start Menu and search "Windows Features", then click "Turn Windows features on or off" 2) Uncheck "Hyper-V" in the list 3) Click OK to save the changes and restart your computer You can re-enable it at any time by following these same steps and checking it instead of unchecking it, so it's safe to make this change if you're not currently using Hyper-V for anything. Share this post Link to post Share on other sites
Kumpadre Gaming Posted May 28, 2020 On 6/1/2019 at 1:23 AM, Perry the Platypus said: Hi, sorry for the late reply! This error occurs when running the client in a virtualized environment (such as a Sandboxie or VirtualBox). Unfortunately they're not supported by our client at this time, so you'll need to run the client directly on your system. If you're not using a virtual machine on purpose, but you're using Windows 10 Pro, you may need to disable Hyper-V to get the client to work. You can do that by following these steps: 1) Open the Start Menu and search "Windows Features", then click "Turn Windows features on or off" 2) Uncheck "Hyper-V" in the list 3) Click OK to save the changes and restart your computer You can re-enable it at any time by following these same steps and checking it instead of unchecking it, so it's safe to make this change if you're not currently using Hyper-V for anything. i have done this but it still show the same message Share this post Link to post Share on other sites
Perry the Platypus Posted May 28, 2020 If you're sure the error code is exactly the same (#DBD0104), the error should only occur when the client is in a virtualized environment as mentioned in my post. If you have any virtualization/VM/sandbox software installed, make sure the client isn't running under them. As far as I'm aware Windows 10 Pro's Hyper-V is the only one that will cause all applications to be flagged as virtualized, so normally disabling that and restarting the computer is enough if the client is being run directly. Share this post Link to post Share on other sites