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poenielobi

Processing error #DBD0104.

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Hi, sorry for the late reply! This error occurs when running the client in a virtualized environment (such as a Sandboxie or VirtualBox). Unfortunately they're not supported by our client at this time, so you'll need to run the client directly on your system.

 

If you're not using a virtual machine on purpose, but you're using Windows 10 Pro, you may need to disable Hyper-V to get the client to work. You can do that by following these steps:

 

1) Open the Start Menu and search "Windows Features", then click "Turn Windows features on or off"

2) Uncheck "Hyper-V" in the list

3) Click OK to save the changes and restart your computer

 

You can re-enable it at any time by following these same steps and checking it instead of unchecking it, so it's safe to make this change if you're not currently using Hyper-V for anything.

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On 6/1/2019 at 1:23 AM, Perry the Platypus said:

Hi, sorry for the late reply! This error occurs when running the client in a virtualized environment (such as a Sandboxie or VirtualBox). Unfortunately they're not supported by our client at this time, so you'll need to run the client directly on your system.

 

If you're not using a virtual machine on purpose, but you're using Windows 10 Pro, you may need to disable Hyper-V to get the client to work. You can do that by following these steps:

 

1) Open the Start Menu and search "Windows Features", then click "Turn Windows features on or off"

2) Uncheck "Hyper-V" in the list

3) Click OK to save the changes and restart your computer

 

You can re-enable it at any time by following these same steps and checking it instead of unchecking it, so it's safe to make this change if you're not currently using Hyper-V for anything.

i have done this but it still show the same message

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If you're sure the error code is exactly the same (#DBD0104), the error should only occur when the client is in a virtualized environment as mentioned in my post. If you have any virtualization/VM/sandbox software installed, make sure the client isn't running under them. As far as I'm aware Windows 10 Pro's Hyper-V is the only one that will cause all applications to be flagged as virtualized, so normally disabling that and restarting the computer is enough if the client is being run directly.

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